Last updated: 12 October 2026
This policy explains how engagements with ISVR Technologies can be cancelled and when refunds apply. Because most of our work is custom software built specifically for you, refunds depend on how much work has been done. Where a signed proposal or statement of work ("SOW") contains different terms, those terms apply.
1. Free consultation
The 30-minute discovery call is free. You can cancel or reschedule it at any time by replying to the confirmation email or contacting us.
2. Fixed-scope projects
- Before work starts: if you cancel after paying an advance but before any work has begun, the advance is refunded in full, less any third-party costs already incurred on your behalf (such as domains, licences or hosting).
- After work starts: you may cancel with written notice. You pay for work completed up to the cancellation date, calculated on the milestones delivered and the effort spent on the current milestone. Any amount paid beyond that is refunded, and we hand over the work you have paid for.
- Completed milestones: payments for milestones that have been delivered and accepted are not refundable. Defects in delivered work are fixed free of charge during the warranty period instead.
3. Dedicated team and time-and-materials work
These engagements are billed monthly or for hours worked. Either party may end them with 30 days' written notice (or the notice period in the SOW). Time already worked is not refundable; unused hours paid in advance are refunded or credited.
4. Support, maintenance and hosting retainers
Retainers can be cancelled with 30 days' written notice and end at the close of the billing period in which notice expires. Fees for periods already started are not refundable. Hosting accounts, domains and licences bought in your name remain yours.
5. Software subscriptions (for example Status Ninja)
Subscriptions to our hosted products can be cancelled at any time from your account or by contacting us, and remain active until the end of the paid period. Fees for the current period are not refundable, except where the service was unavailable for a significant part of that period because of a fault on our side or where the law requires a refund.
6. Third-party costs
Amounts paid to third parties on your behalf, such as domain registration, SSL certificates, app-store fees, software licences, cloud usage, SMS or API credits, are not refundable by us. They are governed by the third party's own refund policy.
7. Cancellation by ISVR
If we have to cancel an engagement for reasons on our side, we will refund any amount paid for work not yet delivered and hand over all work completed so far. We may suspend or end an engagement if invoices remain unpaid after reminders, or if the work would require us to break the law.
8. How to request a cancellation or refund
Email [email protected] with your name, company, the invoice or project reference and the reason for the request. We acknowledge requests within 2 business days. Approved refunds are made to the original payment method or by bank transfer within 7–10 business days of approval.
9. Contact
ISVR Technologies, F 388, Charu Tower, Industrial Area, Sector 91, Sahibzada Ajit Singh Nagar (Mohali), Punjab 160071, India
Email: [email protected] · Phone: +91 89686 51976
GSTIN: 03AOEPK5215R1ZS