Last updated: 12 October 2026
These Terms & Conditions ("Terms") govern your use of the website www.isvrd.com and the services provided by ISVR Technologies ("ISVR", "we", "us"). By using the website or engaging us, you ("you", "the client") agree to these Terms. Where a signed proposal, statement of work or agreement exists, that document takes precedence over these Terms for the matters it covers.
1. Our services
We provide custom software development, web and mobile application development, integrations, cloud hosting and DevOps, maintenance and support, AI and automation, and related consulting. The scope, deliverables, timeline and price of each engagement are set out in a written proposal or statement of work ("SOW") accepted by both parties.
2. Use of this website
- Content on this website is for general information and may change without notice. It is not an offer capable of acceptance.
- You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, or submit false information through its forms.
- Links to third-party websites, including client projects, are provided for convenience. We are not responsible for their content or practices.
3. Proposals, quotes and acceptance
Quotes are valid for 30 days unless stated otherwise. Work begins once the proposal or SOW is accepted in writing (including by email) and any advance payment stated in it has been received.
4. Client responsibilities
You agree to provide timely access to the information, content, accounts, approvals and people needed for the work. Delays in providing these may move the timeline and, where they cause idle time, may be charged as agreed in the SOW.
5. Changes to scope
Work outside the agreed scope, including new features and change requests, is estimated and approved separately before it starts, and is billed in addition to the original price.
6. Fees, invoices and payment
- Fees are as stated in the proposal or SOW. Amounts are exclusive of GST, which is charged at the applicable rate.
- Unless agreed otherwise, invoices are payable within 15 days of the invoice date. Please quote the invoice number when paying.
- Overdue amounts may attract interest at 1.5% per month, and we may pause work until overdue invoices are settled.
- Third-party costs such as hosting, domains, licences, app-store fees, SMS and API usage are billed at actuals or paid directly by you.
- Where TDS is deducted, please share the TDS certificate within the statutory period.
7. Intellectual property
On receipt of full payment for a milestone, ownership of the custom code, designs and documentation created specifically for you under that milestone passes to you. We retain ownership of our pre-existing tools, libraries, frameworks and know-how, and grant you a non-exclusive, perpetual licence to use them as part of the delivered work. Open-source components remain under their own licences. Unless you ask us not to, we may mention the project and show your logo in our portfolio.
8. Confidentiality
Each party will keep the other's confidential information private and use it only for the engagement. We are happy to sign a mutual non-disclosure agreement before discussing your project.
9. Warranty and support
We will fix defects in delivered work that are reported during the warranty period stated in the proposal (30 days from delivery if none is stated), provided the code has not been changed by others. Ongoing support, hosting and enhancements after that period are covered by a separate support agreement or billed on time and materials.
10. Limitation of liability
Our services are provided with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, revenue, data or goodwill, and our total liability for any claim arising from an engagement is limited to the fees paid to us for that engagement in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
11. Termination
Either party may end an engagement as described in our Refund & Cancellation Policy or the SOW. On termination, you pay for work completed up to the termination date, and we hand over the work paid for.
12. Governing law and disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. Failing that, the courts at Mohali (SAS Nagar), Punjab, have exclusive jurisdiction.
13. Changes to these Terms
We may update these Terms from time to time. The version on this page, with its "Last updated" date, applies from the date it is published. Engagements already under way continue under the terms agreed when they started.
14. Contact
ISVR Technologies, F 388, Charu Tower, Industrial Area, Sector 91, Sahibzada Ajit Singh Nagar (Mohali), Punjab 160071, India
Email: [email protected] ยท Phone: +91 89686 51976
GSTIN: 03AOEPK5215R1ZS